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Shipping & Returns:Shipping Information

US Markerboard will make every effort to ship your product efficiently and affordably. During the checkout process, our system will determine the proper shipment method for your order and the associated cost. If you have any questions about the shipping process, please contact our Sales and Customer Service team or submit a Quote Request to discuss any shipping needs beyond our available options.

Shipping Methods

Our products are delivered two ways:

  • Small Parcel Ground (e.g. FedEx, UPS, USPS)
  • LTL Freight (Less-Than-Load Freight)
Small Parcel Ground

Products that ship Small Parcel Ground are typically marked with 'Ships Via: FedEx Ground' in the Product Specifications, however delivery of your order may be completed by any provider of Small Parcel delivery: FedEx, UPS, USPS, DHL, etc... The service provider will depend on originating location, destination, and service charge.

Signatures are not required for Small Parcel deliveries, but if there is no one available to receive the delivery, the decision to leave product at the delivery location is up to the discretion of the delivery carrier. If you have special delivery instructions for your order, please notify us at the time of order and place a note on your door with matching instructions.

Please contact Sales or Customer Service if you require expedited shipping service or have any other special instructions. All rates for Small Parcel Ground provided online are for Standard Ground Delivery.

Less-Than-Load (LTL) Freight

Products that ship LTL Freight are marked 'Ships Via: LTL Freight' in the Product Specifications. Any product that exceeds the current limitations of Small Parcel Ground, or requires extra care that is not part of Small Parcel shipping, will ship via LTL Freight.

LTL Freight shipments will be carried by one of our partner carriers specializing in LTL Freight, both short and long haul. If you have a preferred carrier, or would like us to ship on your Freight Account, please contact a Sales Representative to place your order.

Standard LTL Freight delivery is end-of-truck only, and does require a signature on the Delivery Receipt. Please see our Delivery Information for more details on LTL Freight delivery and receiving best practices.

Shipping Rates

Our provided shipping rates cover the processing, packing and delivery of your order via standard delivery services to the contiguous 48 states only. Shipping rates provided do not cover accessorial services, White Glove Service, Expedited Shipping, delivery to any location not in the contiguous 48 states, or any other fee or service not included in the Standard.

Small Parcel Ground Rates

Orders shipping via Small Parcel Ground are subject to the market rate of the shipment as provided by our designated carrier(s).

LTL Freight Rates

Due to the ever-fluctuating nature of LTL Freight Costs, US Markerboard will make every attempt to save you money on shipping your large items. To do so, we require you submit a Quote Request so we may review your potential order for any discounts available, both on product and shipping.

We understand this may prolong the ordering process, but we are confident you will be happy with the results if you give us the opportunity to work with you on your quote(s).

If you have any questions about our process for quoting projects with items shipping LTL Freight, please give us a call or contact us via Chat or Email.

Accessorial Services

Services provided by a driver of a freight delivery that go beyond the act of driving product from origin to destination are considered 'accessorial services'.

Standard Accessorial Services:

  • Liftgate Service: Liftgate service is often required for delivery to locations without a loading dock. Liftgate service charges are determined based upon the weight of the product being delivered and the carrier performing the service.
  • Inside Delivery: Inside delivery on LTL Freight shipments only requires the driver to bring the shipment across the first threshold of the delivery location. If the freight delivery is larger than the entryway, the driver is not required to bring it inside, and will not break down the shipment. When delivered to a residential address, inside delivery involves the driver moving the freight to the driveway, porch or garage, drivers will not bring freight inside a home.

Note: Drivers will not perform "extraordinary" functions, including delivering product to locations they consider unsafe, such as long or winding roads/driveways or up stairs necessary to cross a threshold.

If you require services beyond the capability of a standard LTL Freight carrier, please request White Glove Service or contact our Sales Team for help in choosing the best course of action for your order.

Lead Times

Most of the products on USMarkerboard.com will ship in less than 10 business days. If you have a question about a product's lead time, or have a special request for a date you need your ordered delivered by, please call or chat with our Sales and Customer Support team to see if we can meet your deadline. US Markerboard is committed to satisfying our customer's needs and delivery dates, and will do everything we can to help.

Need more assistance?

If you require some extra help our friendly and knowledgeable Customer Service Team is available to you during our regular business hours:

Monday-Friday 8:30am - 5:00pm EST.

(800) 791-2946

Thank you for shopping with USMarkerboard.com!

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