US Markerboard offers a delivery insurance protection plan for our customers unique to the industry. For a low cost, any concealed damage to an item will be covered, even if the item is signed for as not damaged at the time of delivery.
- Covers for signed and concealed damage for 21 days from the date of delivery.
- The 21st day ends at 4pm EST, unless the 21st day falls on a Saturday, Sunday, or Holiday, at which time the coverage ends at 4pm EST on the next business day.
- Includes replacement of the same product at no cost, including the same level of delivery as originally ordered.
- Restocking fee is waived if a return is initiated in lieu of replacement. See details below.
How to Purchase Insurance Protection
- View your shopping cart, and click the checkbox to 'Add Delivery Insurance'
- During checkout, in the Shipping Information window, click the checkbox to 'Add Delivery Insurance' to your order.
Note: Delivery Insurance can be added to your order only at the time of purchase. Previous orders cannot have Delivery Insurance Protection added.
If insurance is purchased for an order/item, the standard restocking fee for returns is waived. However, as with standard returns, shipping costs are non-refundable. For items that are shipped free, our shipping and handling costs each way are deducted from your refund.
Returns of insured items will need to follow the standard return procedure detailed here: Returns & Exchanges