Shipments are FOB Factory. This will be determined based on the location of the nearest factory or distribution location closest to you. The Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance. This is standard throughout the shipping industry. Please contact our Customer Service Team with any questions. US Markerboard will not be responsible for special routing or delivery instructions not noted at the time of order.
If you decide you need inside delivery, you can do so by using the carrier name and tracking information provided in your shipping confirmation email. Please note that you must instruct the driver if the product is to be delivered to a floor above the first. US Markerboard is not responsible for any damage to product or premises if damage occurs during the moving process.
Deliveries are generally made Monday through Friday, 8:00am to 5:00pm local time.
The following short list will help you prepare for the delivery.
NOTE: You must report any damage within 48 hours of the delivery.
US Markerboard understands that you often need your order ASAP, so we’ve created a new Quick Ship label to help you easily find many of the fastest-shipping markerboards, chalkboards, board supplies, and school and office furniture products on our website. These products ship from the factory in under 7 business days. To see if Quick Ship is available for your product, look for the new Quick Ship symbol in the pricing chart on the product page.
Call our toll free customer service number at 800-791-2946 to speak with a friendly and knowledgeable customer service representative who can answer your questions and assist you with your order needs. When you place your order, please let your customer service person know if it’s time sensitive so we can get your order to you as soon as possible.
Note: Many other products are available to be shipped "quickly." Let us know your time requirements so we can work to meet your deadlines.
To view all of our Quick Ship items, visit our Quick Ship Page
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